Refund and Returns Policy for Carrevacity

Effective Date: January 3, 2025

At Carrevacity, your satisfaction is our top priority. We are committed to ensuring that you have a seamless shopping experience with us. If you are not completely satisfied with your purchase, we offer a straightforward and transparent return and refund process. Please read our Refund and Returns Policy below to understand the steps for returning or exchanging an item.

1. Return Eligibility

We want to make sure you’re happy with your purchase. To return an item, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days from the date of purchase. After this period, we cannot accept any returns or exchanges.
  • Condition of Items: To be eligible for a return, items must be in brand new, unused, and unworn condition. All original tags, packaging, and receipts must be included.
  • Non-Returnable Items: Some items are not eligible for returns, such as:
    • Customized or personalized products
    • Gift cards
    • Items on sale or clearance, which will be clearly indicated on the product page.

If you have any concerns about whether an item is eligible for return, please reach out to us for clarification.

2. How to Return an Item

If you wish to return an item, follow these steps:

  • Step 1: Contact Our Customer Service: Reach out to our customer service team at info@carrevacity.com or call us at (706) 221-6358 within 30 days of receiving your order. Include your order number, a description of the item(s) you want to return, and the reason for the return.

  • Step 2: Return Authorization: Once we approve your return request, we will provide a Return Authorization Number (RAN) and return instructions. We may also ask for additional information or photos of the product if it’s damaged or defective.

  • Step 3: Prepare Your Return: Carefully package the item(s) you are returning. Ensure that all original packaging, tags, and documentation are included. If possible, use the original box to prevent damage during shipping.

  • Step 4: Ship the Return: Send the item(s) back to the address provided with the Return Authorization Number. We recommend using a trackable shipping service or purchasing shipping insurance, especially for valuable items, as we are not responsible for items lost or damaged during return shipping. You will be responsible for the cost of return shipping, unless the item is defective or was sent in error.

3. Refund Process

Once your return has been received and inspected, we will process your refund. Please note the following details regarding the refund process:

  • Refund Processing Time: Refunds are usually processed within 7 to 10 business days of receiving your returned items. During peak times (e.g., holidays), this may take a bit longer.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company’s policies.

  • Restocking Fee: A 15% restocking fee may be applied to certain returns, especially for items returned after the 30-day window, items returned without original packaging, or items not in original condition. This fee will be deducted from your total refund amount.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend placing a new order for the desired product. You can then return the original item using our standard return process.

We’ll assist you throughout the process to make sure you get the items you love, but please note that exchange requests are handled as separate transactions (return + new order).

5. Damaged or Defective Items

We strive to deliver your items in perfect condition. However, if you receive a damaged or defective item, we will do everything we can to make it right. Please follow these steps if you receive a damaged or defective product:

  • Contact Us Immediately: Email our customer service team at info@carrevacity.com or call us at (706) 221-6358 within 7 days of receiving the item.
  • Provide Evidence: Attach photos of the damaged or defective product, along with your order number and a brief description of the issue.
  • Refund or Replacement: We will offer a full refund, replacement, or store credit for damaged or defective items, depending on your preference and the circumstances.

Please note that we will cover the cost of return shipping for defective or damaged items.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, follow these steps:

  • Check with Your Bank or Credit Card Company: Refunds may take additional time to reflect in your account due to processing times with your bank or credit card provider.
  • Contact Us: If the refund still doesn’t appear after checking with your bank, please contact our customer service team at info@carrevacity.com for assistance.

7. Shipping Fees

Please be aware that shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund. If you are returning an item due to our error (e.g., wrong or damaged item), we will cover the cost of return shipping.

8. Return Policy for Gifts

If you received a gift from Carrevacity and would like to return it, you must contact us for assistance. Please have the order number and relevant information about the gift recipient ready. We will offer a return for store credit or a refund to the original purchaser’s payment method, depending on the situation.

9. Final Sale Items

Certain items are marked as “Final Sale” or “Non-Returnable” and cannot be returned or refunded. These items will be clearly labeled on the product page, so please review product details carefully before completing your purchase.

10. Policy Changes

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

11. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please don’t hesitate to contact us:

We are committed to providing you with a hassle-free shopping experience, and we appreciate your trust in Carrevacity. Thank you for choosing us for your fashion needs.