Shipping Policy for Carrevacity

Effective Date: January 3, 2025

This Shipping Policy outlines the shipping procedures, rates, and delivery timelines for purchases made on Carrevacity. By placing an order on our website, www.carrevacity.com, you agree to the terms and conditions set forth in this policy.

1. Shipping Locations

We currently offer shipping within the United States and to select international locations. When making a purchase, you will be provided with an option to select your country, and shipping fees will be calculated based on your shipping address.

  • Domestic Shipping: We ship to all 50 states within the U.S., including Alaska and Hawaii.
  • International Shipping: We provide international shipping to a number of countries. Please review our checkout page to determine if your location is eligible for international shipping.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. The available options and estimated delivery times will be provided during checkout, based on your location and the shipping method you select.

  • Standard Shipping (Domestic):

    • Estimated Delivery Time: 5-7 business days
    • Available for most U.S. addresses
    • Delivery times are calculated from the date the order is shipped, not from the date the order is placed.

  • Expedited Shipping (Domestic):

    • Estimated Delivery Time: 2-3 business days
    • Available for most U.S. addresses
    • Expedited shipping options may be available depending on your location. Delivery times are calculated from the date the order is shipped.

  • International Shipping:

    • Estimated Delivery Time: 7-14 business days (depending on location)
    • International shipping fees are calculated based on the destination country.
    • Please note that customs duties or import taxes may apply depending on your location. These charges are the responsibility of the customer.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days after the order is placed. This processing time includes order verification, payment authorization, and packing.

  • Order Cut-off Time: Orders placed before 2:00 PM (EST) on business days will typically be processed the same day. Orders placed after 2:00 PM will be processed the following business day.

  • Shipping Timeframe: Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method chosen and your location. Please note that delays may occur during peak seasons or due to unforeseen circumstances like weather conditions, holidays, or carrier-related issues.

4. Shipping Fees

Shipping fees are calculated at checkout based on several factors:

  • Shipping method chosen (Standard, Expedited, International)
  • Delivery location (domestic or international)
  • Weight and size of the items in your order

We offer free standard shipping on orders over a specified amount within the United States (subject to change). If free shipping is available for your order, the shipping fee will be automatically waived during checkout.

5. Tracking Your Order

After your order has been shipped, we will send you an email with tracking information. You can use the tracking number to monitor your package’s progress via the shipping carrier’s website. Please note that it may take up to 24 hours for the tracking information to be updated after the package has been dispatched.

6. Address Accuracy

It is the responsibility of the customer to provide an accurate shipping address. Please ensure that all details, such as the street address, city, state, zip code, and country, are correct before submitting your order.

  • Incorrect Address: If an order is returned due to an incorrect address provided by the customer, the customer will be responsible for the shipping costs associated with reshipping the package. Please double-check your address to avoid any errors.

  • Address Changes: Once an order has been processed and shipped, we are unable to modify the shipping address. If an address change is needed, please contact our customer service team immediately before your order is dispatched.

7. International Shipments: Customs, Duties, and Taxes

For international orders, please be aware of the following:

  • Customs and Import Duties: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer. The exact fees will vary based on the country and the value of the items purchased.

  • Delays at Customs: Occasionally, international shipments may experience delays while going through customs. These delays are out of our control and depend on the customs processing time in the destination country.

  • Refused Shipments: If an international shipment is refused or returned due to unpaid customs duties or other reasons, the customer is responsible for the return shipping costs, as well as any additional charges incurred.

8. Shipping Delays

While we strive to ensure timely delivery of all orders, certain factors may cause delays, including:

  • High order volume during peak shopping seasons (such as holidays)
  • Weather-related disruptions
  • Carrier delays (e.g., USPS, UPS, FedEx, or international shipping partners)
  • Customs processing for international shipments

If your order experiences a delay, we will notify you as soon as possible and keep you updated on the status of your shipment. We recommend contacting the shipping carrier directly if there is an issue with the tracking status.

9. Lost or Stolen Packages

If your package is lost or stolen after delivery, we are not responsible for any costs associated with replacing the items. However, if the package is marked as delivered and you have not received it, please contact our customer support team to initiate an investigation with the carrier.

10. Customer Support for Shipping Issues

If you have any concerns or inquiries regarding the shipping of your order, our customer support team is available to assist you. You can reach us through the following contact methods:

  • Street: 1 Montclair Ct, Columbus, Georgia(GA), 31907
  • Phone number: (706) 221-6358
  • Email: info@carrevacity.com
  • Website: https://carrevacity.com/

We are committed to providing you with the best possible shopping experience and ensuring that your order arrives as quickly and securely as possible.

11. Updates to Shipping Policy

Carrevacity reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend that you review this policy regularly to stay informed of any updates.

By placing an order with Carrevacity, you acknowledge and agree to the terms and conditions of this Shipping Policy. Thank you for shopping with us!